Refund and Cancellation Policy
Last updated 5 January 2026
Paid subscriptions are not yet open. This policy describes the intended approach so that it is clear before billing begins, and it will be confirmed at the point of purchase.
Trials
Early-access trials do not require card details. When a trial period ends, the workspace becomes read-only rather than being charged automatically.
Cancellation
Subscriptions will be cancellable at any time from the workspace billing screen. Cancellation stops the next renewal; the current period continues until its end date.
Refunds
If a subscription is cancelled within seven days of a charge and the workspace has not been used substantially in that period, a full refund will be issued for that charge.
Where a documented defect prevents the use of a paid feature for a sustained period, a pro-rated credit or refund will be issued for the affected period.
- Refund requests are acknowledged within two working days
- Approved refunds are returned through the original payment method
- Postage, COD charges and any amounts paid to the postal department are outside PostVery's control and are not refundable by PostVery
Data after cancellation
Shipment records remain exportable for thirty days after cancellation. You can request earlier deletion at any time.
How to request
Send cancellation or refund requests to [email protected] from the email address associated with the workspace.