Help Centre
Setup help and troubleshooting.
Short answers for the questions that come up while setting up a workspace. Deeper background lives in the guides.
Workspace setup
Create your sender profile, set validation rules, add package profiles and configure your reference series.
Imports and booking files
Upload spreadsheets, map columns, understand validation errors and import booking results.
Labels and barcodes
Printer setup, label formats, reference allocation, reprints and manifests.
Tracking and exceptions
Queue thresholds, reason codes, follow-up history and reconciliation reviews.
Common issues
- A spreadsheet row was rejected
- Open the error report for the batch. Rejections list the field and the rule that failed — most often a five-digit PIN code, a phone number with a prefix, or a weight in the wrong unit.
- Barcodes do not scan after printing
- Print at 100% scale with no fit-to-page scaling, and check the label stock matches the selected format. Scan one label before committing the batch.
- Orders are not appearing from my store
- Check the status mapping — only mapped statuses enter the queue — and confirm the store credentials have not been revoked. The connection screen shows the last successful sync.
- Tracking status looks stale
- The interface shows the last successful refresh time. If the source did not return an update, the shipment keeps its previous status rather than showing an invented one.
All guides
7 in-depth guides covering booking files, integrations, labels, exceptions and COD.
Browse the learning centreStill stuck?
Email [email protected] or use the contact form. We reply to messages on working days, usually within one business day.
Contact supportSupport covers the PostVery application. Questions about postal eligibility, tariffs, delivery performance or settlement amounts must be raised with India Post or your authorised service provider.