Delivery operations workspace
Shipping software usually stops at the label. The expensive part of shipping starts afterwards.
Exception desk
5 open · 2 assigned
#SH-10391
No movement · 72hUnassignedOpen 3dLog follow-up#WC-2284
Address incompletePriyaOpen 1dLog follow-up#SH-10377
Return in progressKiranOpen 5dLog follow-up
Handover locked · 09:40
Hold applied · #SH-10402
Return received · #WC-2270
Reason codes · 7 active
Run dispatch like an operations desk.
Handovers, holds, returns and follow-ups have owners and states. PostVery keeps the operational layer visible instead of leaving it in a WhatsApp group.
- Handover controlMark a manifest as handed over, record the acknowledgement and lock the batch from further edits.
- Holds and cancellationsHold a prepared shipment before dispatch, with a reason recorded on the shipment timeline.
- Return managementTrack returns in progress and close them when the parcel is received back in stock.
- Follow-up ownershipAssign an exception to a team member so it does not sit unowned.
- Reason codesA consistent vocabulary for why shipments stall, which makes weekly review useful.
- Operational exportsExport the current state of any queue for review outside the product.
States that reflect reality
A consignment is not simply 'shipped'. It is prepared, printed, handed over, in transit, attempted, held, returned or closed — and each state has an owner.
Weekly review built in
Reason codes and exception exports make it possible to see patterns: a destination that repeatedly fails, a package profile that is always underweight, a channel with address quality problems.
Works together with
- Tracking and Delivery OperationsTrack India Post shipments in operational queues: delayed consignments, failed delivery attempts, follow-ups and exception reports in one workspace.
- COD ReconciliationMatch India Post COD shipment records against collection and settlement data, flag discrepancies and export reconciliation reports.
- Shipping DashboardA single India Post dispatch workspace: order queues, batch preparation, label runs, handover status and exception queues with full activity history.
Delivery Operations questions
Still unsure? Ask us directly.
Tracking answers where a parcel is. Operations covers what your team does about it. They share the same shipment record.
Assignment and roles are designed for team plans and are part of the private beta scope.
Put your India Post dispatch on autopilot.
Start with spreadsheet imports today and move your store connection across when your beta slot opens. No card is collected during early access.